Privacy Policy

Last Updated: 27 Aug 2026

Dexpert Systems Private Limited (“Dexpert”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal data entrusted to us.

This Privacy Policy explains how Dexpert collects, uses, stores, processes, shares and protects personal data when you visit our websites, use our applications, software products, platforms, APIs, portals or other digital services, communicate with us, or otherwise interact with us.

This Privacy Policy applies to information collected through dexpertsystems.in, our other websites, applications, software platforms, portals, APIs and services operated by Dexpert, unless a separate privacy notice applies to a particular service.

By using our websites or services, you acknowledge that you have read and understood this Privacy Policy.

1 About Dexpert

Dexpert Systems Private Limited is an India-based technology company providing software products, digital transformation solutions, enterprise applications, government technology solutions, AI/ML-enabled systems, integrations, automation platforms and related technology services.

Our solutions may be deployed as cloud-hosted, on-premise or hybrid systems depending on the requirements of our customers.

2 Personal Data We May Collect

Depending on how you interact with Dexpert and the particular service being used, we may collect the following categories of personal data.

2.1 Information You Provide Directly

This may include:

  • Name
  • Email address
  • Mobile or telephone number
  • Organization/company name
  • Job title, designation or department
  • Business address
  • Communication and correspondence details
  • Information submitted through enquiry, contact, demo or request forms
  • Information provided while registering for or using one of our applications or platforms
  • Information required for account creation and authentication
  • Information contained in documents or other materials that you voluntarily provide to us
  • Information required to provide support or respond to your requests

We only seek information that is reasonably necessary for the relevant purpose.

2.2 Information Collected Automatically

When you access our websites or applications, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Device identifiers, where applicable
  • Approximate location derived from technical information, where applicable
  • Date and time of access
  • Pages, screens or features accessed
  • Referring website or source
  • Usage and interaction information
  • Application logs, diagnostic information and error reports
  • Cookies and similar technologies

This information may be used to operate, secure, maintain and improve our websites and services.

2.3 Information Received from Organizations and Customers

Dexpert provides technology solutions to businesses, government organizations, educational institutions and other entities.

In such cases, an organization may provide Dexpert with personal data relating to its employees, customers, citizens, students, beneficiaries, vendors, users or other individuals for the purpose of delivering contracted services.

Where Dexpert processes personal data on behalf of an organization, the relevant organization may determine the purposes and means of such processing. In such circumstances, Dexpert generally acts as a technology service provider or data processor/service provider, subject to the applicable agreement and law.

If you use a Dexpert-powered application operated by another organization, your privacy rights and requests may therefore need to be addressed to that organization.

3 How We Use Personal Data

We may process personal data for purposes including:

  • Providing, operating and maintaining our websites, applications and services
  • Creating and managing user accounts
  • Authenticating users and maintaining access controls
  • Responding to enquiries, requests and support tickets
  • Providing demonstrations, proposals and information about our services
  • Communicating with customers, users and business contacts
  • Delivering software development, implementation, integration and support services
  • Processing transactions or other service-related activities where applicable
  • Monitoring system performance and reliability
  • Detecting, preventing and investigating fraud, misuse, unauthorized access and security incidents
  • Troubleshooting technical problems
  • Improving our products, services and user experience
  • Conducting analytics and understanding usage patterns
  • Maintaining business, financial, accounting and operational records
  • Complying with contractual, legal, regulatory and governmental requirements
  • Protecting the rights, property and security of Dexpert, our customers, users and other parties
  • Performing other purposes that are communicated to you at or before the time of collection, or otherwise permitted by applicable law

We do not use personal data for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.

5 Cookies and Similar Technologies

Our websites and applications may use cookies, local storage, pixels, SDKs or similar technologies.

These technologies may be used to:

  • Enable essential website functionality
  • Maintain sessions and authentication
  • Remember preferences
  • Understand website usage
  • Improve performance and user experience
  • Monitor security and prevent misuse
  • Measure the effectiveness of communications or campaigns, where applicable

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the functionality of parts of our websites or services.

6 Sharing of Personal Data

We do not sell personal data for monetary consideration.

We may disclose or provide access to personal data where reasonably necessary to provide our services or for legitimate business, legal or operational purposes, including to:

Service Providers and Technology Partners

We may use third-party service providers for services such as:

  • Cloud hosting and infrastructure
  • Database and storage services
  • Email and communication services
  • SMS or messaging services
  • Payment processing
  • Authentication and identity management
  • Analytics and monitoring
  • Security services
  • Software and infrastructure management
  • Customer support and service operations

Such providers may process personal data only to the extent necessary to provide the relevant services and subject to appropriate contractual or other safeguards.

Customers and Organizations

Where Dexpert operates a platform on behalf of a customer, personal data may be accessible to the relevant customer or organization in accordance with the service agreement and the purpose for which the platform is provided.

Government, Regulatory and Law-Enforcement Authorities

We may disclose personal data where required or permitted by applicable law, regulation, court order, governmental direction or lawful request.

Business Transactions

If Dexpert is involved in a merger, acquisition, restructuring, financing, sale of assets or similar corporate transaction, personal data may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

7 International Data Transfers

Depending on the technology architecture and service requirements, personal data may be processed or stored on infrastructure located in India or other countries.

Where personal data is transferred outside India, Dexpert will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual, organizational and technical safeguards.

8 Data Security

Dexpert takes reasonable technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, destruction, loss or misuse.

Depending on the service, these measures may include:

  • Access controls and role-based permissions
  • Authentication mechanisms
  • Encryption where appropriate
  • Secure communications
  • Logging and monitoring
  • Backup and recovery mechanisms
  • Vulnerability and security management
  • Environment and infrastructure controls
  • Employee and contractor confidentiality obligations
  • Security incident response procedures

However, no method of transmission, storage or electronic processing can be guaranteed to be completely secure.

9 Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide the relevant service, comply with contractual and legal obligations, resolve disputes, maintain business records, enforce agreements, prevent fraud or otherwise comply with applicable law.

Retention periods may differ depending on the type of information and the service involved.

Where personal data is no longer required, we will take reasonable steps to delete, anonymize or otherwise dispose of it, subject to applicable legal, regulatory, contractual and operational requirements.

10 Your Rights

Subject to applicable law, you may have rights relating to your personal data, including the right to:

  • Obtain information about processing of your personal data
  • Request access to personal data held about you
  • Request correction of inaccurate or incomplete personal data
  • Request deletion of personal data where permitted by law
  • Withdraw consent where consent is the basis for processing
  • Exercise other rights available to you under applicable data protection law
  • Raise a grievance regarding our processing of your personal data

The availability and scope of these rights may depend on the nature of the service, the role of Dexpert in relation to the processing, applicable law and other relevant circumstances.

Where Dexpert processes your personal data on behalf of one of our customers, you may need to exercise your rights through that organization. We will reasonably assist our customer in responding to such requests where required under the applicable agreement or law.

11 Children’s Privacy

Our general corporate website and business services are not intended to knowingly collect personal data directly from children without appropriate authorization or a lawful basis.

Certain Dexpert platforms may be deployed by government bodies, educational institutions or other organizations and may process information relating to students, children or beneficiaries as part of the services provided to those organizations.

In such cases, the relevant organization is responsible for establishing the appropriate lawful basis, notices, consents and safeguards required for the processing, while Dexpert processes information in accordance with the applicable service agreement and law.

12 Third-Party Websites and Services

Our websites and applications may contain links to third-party websites, applications or services.

Dexpert is not responsible for the privacy practices, content or security of third-party services that we do not control.

We recommend reviewing the privacy policies of third-party websites and services before providing them with personal data.

13 Business Communications

If you contact us, request a demonstration, submit an enquiry or otherwise engage with Dexpert, we may use your contact information to respond to your request and, where permitted by applicable law, send relevant business or service communications.

You may opt out of non-essential marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

We may continue to send transactional, security, service or legally required communications where necessary.

14 Confidential Business and Customer Data

Dexpert may receive confidential information from customers as part of software development, implementation, integration, consulting, support or other professional services.

Such information may include business information, operational records, documents, system data and personal data belonging to the customer’s users or stakeholders.

Dexpert will handle such information in accordance with the applicable contractual obligations, confidentiality commitments and applicable law.

Where a customer agreement contains specific data protection, security, confidentiality, retention or processing requirements, those contractual requirements may supplement or take precedence over this Privacy Policy for the relevant customer service.

15 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable law.

When we make material changes, we may provide an appropriate notice through our website, application or other reasonable means.

The “Last Updated” date at the beginning of this Privacy Policy indicates when it was most recently revised.

16 Applicable Law

This Privacy Policy shall be governed by the laws applicable in India.

Nothing in this Privacy Policy limits any rights or protections available to individuals under applicable data protection or privacy laws.

17 Contact Us

For questions, requests or concerns regarding this Privacy Policy or the processing of personal data by Dexpert, please contact:

Company

Dexpert Systems Private Limited

Location

Pune, Maharashtra, India

Note: This Privacy Policy is intended to provide a general description of Dexpert’s privacy practices. Individual products, applications, government platforms, enterprise implementations and customer engagements may have additional or separate privacy notices and contractual data-processing terms applicable to the particular service.